Frequently Asked Questions 常见问题

Q: What is GridInbox?

GridInbox is a multi-tenant email management platform built for operations teams, solopreneurs, and agencies. Its core feature is bidirectional email aliases: you can create an alias address (e.g. orders@yourdomain.com), receive mail to it, and reply or send new emails from the same alias — all in one unified workspace. It also supports team inboxes, RBAC, OTP extraction, and a REST API for automation. Built for transactional and operational email workflows, not bulk marketing.

Q: How do I create an email alias in GridInbox?

Creating an alias in GridInbox takes seconds. From your dashboard, click New Alias, type your desired address, and it is ready to use immediately. Aliases on GridInbox system domains are instant with no extra setup. For custom domain aliases, a one-time DNS configuration is required when you first connect your domain — after that, every new alias you create is live instantly. Free plan users get 5 aliases; Pro and Team plans support unlimited aliases.

Q: Can I send emails from an alias address in GridInbox?

Yes. Every alias in GridInbox is fully bidirectional — you can receive mail to it and send or reply from it. Recipients see your alias as the sender with no sent-on-behalf-of headers. GridInbox is designed for transactional and operational outbound email (order confirmations, support replies, account notifications) — not bulk marketing campaigns.

Q: Does GridInbox support Google Sign-In?

Yes. GridInbox supports Google Sign-In. We request only the minimum necessary permissions: your email address, display name, and standard OpenID Connect authentication. GridInbox does not access your Gmail messages, Google Drive, Contacts, or any other Google services.

Q: Does GridInbox support custom email domains?

Yes. GridInbox supports bring-your-own-domain (BYOD) including root domains and subdomains. Pro plan users can connect up to 3 custom domains; Team plan users can connect up to 10. Once connected, you can create alias emails with completely free naming and use them to both send and receive emails.

Q: What is the difference between GridInbox plans?

Free ($0/mo): 1,000 outbound, 5,000 inbound, 5 alias emails, 512MB storage. Pro ($19/mo): 10,000 outbound, 50,000 inbound, unlimited aliases, 5GB storage, 3 custom domains. Team ($99/mo): 100,000 outbound, 500,000 inbound, unlimited aliases, 50GB storage, 10 custom domains, 5 seats with RBAC, REST API access.

Q: Is GridInbox suitable for solopreneurs or one-person businesses?

Yes. The Free plan ($0/month) covers 5 alias emails with send and receive support. The Pro plan at $19/month adds unlimited aliases and custom domains, making it ideal for growing one-person businesses.

Everything you need to know about GridInbox — aliases, custom domains, pricing, and more. 关于 GridInbox 的一切——别名、自定义域名、价格方案等。

Email Aliases 别名邮箱

What is GridInbox? GridInbox 是什么？

GridInbox is a multi-tenant email management platform with a core focus on bidirectional email aliases: you create an alias address (e.g. orders@yourdomain.com), receive mail to it, and reply or send new email from the same address — all in one workspace. It also supports team inboxes, RBAC, OTP auto-extraction, and a REST API for automation. Built for transactional and operational email workflows — e-commerce operations, QA automation, agencies, and solopreneurs. GridInbox 是多租户邮件管理平台，核心功能是双向别名邮箱：创建别名地址（如 orders@yourdomain.com），用它收信，也用同一地址回复发信——统一在一个工作空间完成。同时支持团队收件箱、RBAC 权限管理、OTP 自动提取和 REST API。专为事务性与运营邮件场景设计——电商运营、QA 自动化、代理机构和一人公司。

How do I create an email alias in GridInbox? 如何在 GridInbox 中创建别名邮箱？

Creating an alias takes seconds. From your dashboard, click New Alias, type your desired address, and it's immediately ready to use. Aliases on GridInbox system domains are instant with no extra setup. For custom domain aliases (e.g. orders@yourdomain.com), a one-time DNS configuration is required when you first connect your domain — after that, every new alias you create is live instantly. Free plan users get 5 aliases; Pro and Team plans support unlimited aliases. 创建别名只需几秒。在控制台点击新建别名，输入你想要的地址，立即可用。使用 GridInbox 系统域名的别名无需任何额外配置即刻生效。自定义域名别名（如 orders@yourdomain.com）需要在首次绑定域名时完成一次性 DNS 配置——之后每个新别名立即生效。Free 计划有 5 个别名；Pro 和 Team 计划支持无限量别名。

Can I send emails from an alias address in GridInbox? 我可以用别名地址发送邮件吗？

Yes. Every alias in GridInbox is fully bidirectional — you can receive mail to it and send or reply from it. When composing a message, simply select the alias as your From address. Recipients will see your alias (e.g. support@yourdomain.com) as the sender — no "sent on behalf of" headers, no forwarding traces. This applies to all plans: Free, Pro, and Team. Note: GridInbox is designed for transactional and operational outbound email (order confirmations, support replies, account notifications) — not bulk marketing campaigns. 可以。GridInbox 中的每一个别名都是完全双向的——可以接收邮件，也可以用它发送或回复邮件。撰写邮件时，选择该别名作为发件人地址即可。对方看到的发件人就是你的别名（如 support@yourdomain.com）——没有"代发"字样，没有转发痕迹。适用于全部计划：Free、Pro 和 Team。注意：GridInbox 专为事务性和运营类发件设计（订单确认、客服回复、账户通知）——不适用于群发营销邮件。

Account & Authentication 账号与认证

Does GridInbox support Google Sign-In? GridInbox 支持 Google 登录吗？

Yes. GridInbox supports Google Sign-In as a convenient and secure authentication option alongside email/password login. When you sign in with Google, we request only the minimum necessary permissions: your email address (used as your unique account identifier), your display name (used to personalize your dashboard), and standard OpenID Connect authentication. GridInbox does not access your Gmail messages, Google Drive, Contacts, or any other Google services. You can revoke GridInbox's access at any time from your Google Account permissions page. 是的。GridInbox 除支持邮箱/密码登录外，还提供 Google 登录作为便捷、安全的身份验证选项。当您选择使用 Google 登录时，我们仅请求必要的最低权限：您的邮箱地址（用作账号唯一标识符）、显示名称（用于个性化仪表盘）以及标准 OpenID Connect 身份验证。GridInbox 不会访问您的 Gmail 邮件、Google Drive、联系人或任何其他 Google 服务。您可以随时通过 Google 账号权限页面撤销 GridInbox 的访问权限。

Domains & Plans 域名与套餐

Does GridInbox support custom email domains? GridInbox 支持自定义邮件域名吗？

Yes. GridInbox supports bring-your-own-domain (BYOD) — including both root domains and subdomains. Pro plan users can connect up to 3 custom domains; Team plan users can connect up to 10. Once connected, you can create alias emails with completely free naming — like orders@yourdomain.com or support@mail.yourdomain.com — and use those aliases to both send and receive emails. Free plan users are limited to system domains with a fixed prefix format. 支持。GridInbox 支持自带域名（BYOD），包括根域名和子域名。Pro 计划用户可连接最多 3 个自定义域名，Team 计划用户可连接最多 10 个。连接后，可完全自由命名别名邮箱——如 orders@yourdomain.com 或 support@mail.yourdomain.com——并通过这些别名地址收发邮件。Free 计划用户仅限使用系统域名的固定前缀格式。

What is the difference between GridInbox plans? GridInbox 各计划有何区别？

GridInbox offers three plans: Free ($0/mo) — 1,000 outbound, 5,000 inbound, 5 alias emails (send & receive on system domains), 512MB storage, no API access. Pro ($19/mo) — 10,000 outbound, 50,000 inbound, unlimited alias emails (send & receive via alias), 5GB storage, 3 custom domains, no API access. Team ($99/mo) — 100,000 outbound, 500,000 inbound, unlimited alias emails, 50GB storage, 10 custom domains, 5 seats with RBAC, REST API access. GridInbox 提供三个计划：Free（$0/月）— 1,000 封发信，5,000 封收信，5 个别名邮箱，512MB 存储，无 API 权限。Pro（$19/月）— 1万发信，5万收信，无限量别名邮箱，5GB 存储，3 个自定义域名，无 API 权限。Team（$99/月）— 10万发信，50万收信，无限量别名邮箱，50GB 存储，10 个自定义域名，5 个 RBAC 席位，REST API 访问权限。

Teams, Agencies & Individuals 团队、机构与个人

Is GridInbox suitable for agencies managing multiple clients? GridInbox 适合管理多个客户的代理机构吗？

Yes. GridInbox is architected as a multi-tenant system. Agencies can create isolated workspaces for each client, assign team members with granular RBAC permissions, and manage email assets across all accounts from a single dashboard — ideal for agencies running e-commerce operations, browser automation, or multi-account marketing workflows. 是的。GridInbox 采用多租户架构。代理机构可为每个客户创建隔离的工作空间，通过精细的 RBAC 权限分配团队成员，并从单一控制台管理所有账户的邮件资产——非常适合运营电商、浏览器自动化或多账户营销工作流的代理机构。

Is GridInbox suitable for solopreneurs or one-person businesses? GridInbox 适合一人公司（OPC）或独立创业者吗？

Yes. GridInbox is well-suited for solopreneurs and one-person businesses, particularly solo e-commerce operators managing multiple stores, independent developers running QA automation, and freelancers handling multiple client accounts. The Free plan ($0/month) covers 5 alias emails with send and receive support — enough for individual operators to get started. The Pro plan at $19/month adds unlimited aliases and custom domains, making it a cost-effective solution for growing one-person businesses. 非常适合。GridInbox 尤其适合以下一人公司场景：管理多店铺的独立电商卖家、运行 QA 自动化的独立开发者、以及处理多个客户账户的自由职业者。免费计划（$0/月）包含 5 个别名邮箱（支持收发），足够独立运营者起步。Pro 计划 $19/月提供无限别名和自定义域名，是成长型一人公司的高性价比之选。

Can an individual use GridInbox without a team? 个人用户可以不需要团队就使用 GridInbox 吗？

Yes. GridInbox does not require a team to use. Individual users and small businesses can sign up for the Free or Pro plan and use it as a personal email operations hub — managing multiple alias addresses, organizing inboxes by project or store, and receiving transactional emails from platforms. The Team plan adds multi-seat RBAC for when you hire your first employee or contractor, making it easy to scale without switching tools. 可以。GridInbox 无需团队即可使用。个人用户和小型企业可以注册免费版或 Pro 版，将其作为个人邮件运营中枢——管理多个别名地址、按项目或店铺整理收件箱、接收平台事务性邮件。当您雇佣首位员工或承包商时，Team 计划可提供多席位 RBAC，让您无需换工具即可平滑扩展。

How is GridInbox different from regular email providers like Gmail or Outlook? GridInbox 与 Gmail 或 Outlook 等常规邮件提供商有何不同？

Gmail and Outlook are personal email clients. GridInbox is a programmable email infrastructure platform. Key differences: GridInbox provides a REST API for full programmatic control; supports unlimited email aliases without separate accounts; designed for multi-user team access with RBAC; built for automated team email workflows; and delivers reliable, low-latency global processing. Gmail 和 Outlook 是个人邮件客户端。GridInbox 是可编程的邮件基础设施平台。主要区别：GridInbox 提供 REST API 实现完全编程控制；支持无需独立账户的无限别名邮箱；专为多用户团队 RBAC 访问设计；内置团队邮件自动化工作流；提供可靠的全球低延迟处理。

Last updated: April 2026 最后更新：2026 年 4 月

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