Report Spam & Abuse 举报垃圾邮件与滥用

Help us keep GridInbox clean and secure. 帮助我们保持 GridInbox 的清洁与安全。

GridInbox has a zero-tolerance policy for spam, phishing, and malware. If you have received unsolicited email from a GridInbox user, please report it to us immediately. We investigate every report. GridInbox 对垃圾邮件、网络钓鱼和恶意软件采取零容忍政策。如果您收到来自 GridInbox 用户的未经请求的邮件，请立即向我们举报。我们调查每一份报告。

How to Report如何举报

Please forward the offending email to abuse@gridinbox.com. 请将违规邮件转发至 abuse@gridinbox.com。

Important: We need full email headers. 重要提示：我们需要完整的邮件头。

Without the full headers, we cannot trace the specific account responsible for the abuse. 如果没有完整的邮件头，我们无法追踪导致滥用的具体账户。

How to find email headers?如何找到邮件头？

  • Gmail: Open the email -> Click the three dots (More) -> Select "Show original". Copy the content. Gmail: 打开邮件 -> 点击三个点（更多） -> 选择“显示原始内容”。复制内容。
  • Outlook: Open the email -> File -> Properties -> Look at "Internet headers". Outlook: 打开邮件 -> 文件 -> 属性 -> 查看“Internet headers”。
  • Apple Mail: View -> Message -> All Headers. Apple Mail: 视图 -> 信息 -> 所有标头。

Our Investigation Process我们的调查流程

Once we receive your report: 一旦收到您的举报：

  1. We verify the headers to confirm the email originated from our IPs.我们验证邮件头以确认邮件源自我们的 IP。
  2. We identify the customer account responsible.我们识别责任客户账户。
  3. We immediately pause the account pending investigation.我们立即暂停该账户以待调查。
  4. If abuse is confirmed, the account is terminated permanently.如果确认滥用，该账户将被永久终止。